Case Study 1
NEO is a leading operator in Kazakhstan with approximately 25,000 subscribers. However, due to limited spectrum availability coupled with low service quality, there has been little growth in the number of new subscribers.
Technology 2G
Vendor
§ Ericsson
§ Huawei
Composite KPI
(function of drops, accesses, handover and quality indexes)
§ Ericsson 4.26
§ Huawei 3.63
Drop Rate
§ Ericsson 1.9
§ Huawei 1.4
PIWorks sent a team , consisting of ONE Expert and ONE Engineer, to Kazakhstan to work on-site.
Within 3 months, the OneTEAM solved major network problems and improved the metrics by 40% as opposed to agreed minimum improved level of 20%. Then for the rest of the year OneTEAM focused on fine tuning and further improvements.
Products
§ PIWeb
§ NetworkCPR
Services
§ End-end optimization
§ Guaranteed improvement
The number of subscribers have grown to 500,000 within a year with increased traffic per subscriber.
Composite KPI
(function of drops, accesses, handover and quality indexes)
§ Ericsson 1.7
§ Huawei 1.64
Drop Rate
§ Ericsson 1.0
§ Huawei 0.74
As a result customer complaints deceased by 69%, there was a 40% improvement in the first 3 months and the KPI improvements for Ericsson were at 60% and for Huawei at 55%.