With SOC solution, you can benefit from an intuitive platform that is proactive, intelligent and automated. This solution helps you manage the customer experience by looking at the service and application performance.
Key benefits of the solution are outlined below:
- End-to-end, service specific monitoring for various applications and user profiles
- Targeted customer experience analysis to decrease churn rate and increase customer satisfaction
- Automated ticket handling by AI based predictive algorithms to proactively notify the operations center and take necessary actions before customer are affected
- Reduced cost per customer experience based on the prediction of future capacity requirements
- Lower operational expenditure deriving from the fully automated end-to-end proactive actions