Improve Customer Experience
Increase coverage & capacity, throughput, and reduce drops.
Increasing pressure to fix network quality problems.
Too many tools needed to manage network improvements.
Everyone is busy - no one to help!
P.I.Works installs tools on a more cost-effective server platform.
Monitoring with KPI thresholding and performance and alarm correlations help to understand the problems.
Root cause analysis and optimization shows quick positive results.
Network manager congratulates Engineer for specific quality achievements.
Network manager discusses the need to improve network quality problems without expanding the engineering team.
P.I.Works engineer installs P.I.SON to automate fixing of network problems
P.I.SON is tuned to improve agreed KPIs. OneTool meidation Platform gathers network data baseline.
cANR optimization algorithm runs to clean up neighbor lists automatically
P.I.SON runs MRO (mobility robustness optimization) based on key multi-KPI statistics to significantly reduce dropped calls.
Based on strong results, customer Senior Staff ask P.I.Works to sustain improvements to financial indicators over time.