Support

P.I.Works support can be contacted at any time using the following information:

P.I.Works provides support services to all of our customers. Our Support Team has highly-skilled and dedicated support engineers to cover a broad-spectrum of H/W devices and S/W applications to ensure the proper and accurate function of P.I.Works solutions: RAN, CS/PS Core Network, Transmission network, OS, Database administration, and storage systems. The Team proactively monitors our solutions using various internal tools around the clock.

Support is carried out according to principles and SLAs defined by the operational Support & Maintenance agreement. We manage all issues in a trouble ticketing system. Using this system, progress on all issues are tracked to resolution according to the agreed requirements.